Ordering and Return Conditions

When placing an order make sure you send us your full company data.

  • full address for billing and shipment
  • full company name and VAT code
  • full name of contact person and contact details

We accept payment by:

  • credit card on orders smaller than EUR 1500.00
  • Bank Transfer on orders over EUR 250.00
  • 30 days NET invoice for selected customers

Goods are to be delivered as described in our invoice or quotation within 5 to 22 working days to your shipping address. Please take into account that due to COVID-19 outbreak those times may be longer  as our suppliers may face low stock levels.

SectorMetric srl may apply a compensation charge as an estimate of administrative and other wasted costs incurred by SectorMetric srl to the Customer of Euro 40 for outstanding sums up to Euro 999.99;  Euro 120 for outstanding sums between Euro 1,000 and Euro 5,000 ; and Euro 240 for outstanding sums of Euro 5,000 or more.

14 Day Return Policy
Merchandise in its original condition that has not been processed or altered and still in its original packaging, may be returned for a full refund, excluding any 3rd party freight charges, within 14 days if accompanied by an original receipt. Traceability must have been maintained on all material.

Refunds

10% RESTOCKING FEE WILL APPLY TO:
Items pulled from warehouse requiring fork-lift or special handling, or any items 2.0 Kgs or heavier.
Items that were delivered by our truck or shipment was already for you prepared via UPS , FedEX or DHL. Additional freight charges may apply.

All Special Order Items will be charged the re-stocking fee assessed by its supplier plus a 15% handling fee.

ITEMS WHICH CANNOT BE RETURNED:
Refurbished , used or installed items.
Products that have been damaged during installation.
Software licenses, CD’s, USB sticks.